Cancellation and Refund Policy

Our Commitment to Clarity

At DOMAIN, we strive to offer a smooth and satisfactory experience for all our users. This policy outlines the steps for canceling services and requesting refunds, ensuring you have clear and straightforward options.

Cancellation Process

You may cancel your account or subscription at any time. To initiate the cancellation process, please contact our support team using the available channels on our website or app. While we endeavor to process cancellations promptly, some services may remain accessible until the end of your current billing cycle or subscription period.

Refund Eligibility

Refunds are available under specific circumstances, as detailed below:

  • Subscription Refunds: If you cancel your subscription, you may be eligible for a partial refund based on the unused portion of your subscription. Refunds are typically processed within a reasonable timeframe after receiving your cancellation request.
  • In-App Purchase Refunds: Refunds for in-app purchases are subject to evaluation and approval. If you encounter an issue with a purchase or believe you are entitled to a refund, please provide detailed information to our support team to facilitate the review process.
  • Technical Issues: If technical difficulties prevent you from accessing our services, please report the problem to our support team. After investigating, we may offer a refund or an alternative solution if deemed appropriate.

Please note that certain fees or charges may not be refundable. We reserve the right to deny refund requests that do not meet our policy criteria or in cases where our services have been misused.

How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your account details or order number.
  • A clear explanation of the reason for your refund request.
  • Any relevant documentation or screenshots that may assist in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience as we work to address your concerns and ensure your satisfaction.

By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with updates posted on this page. We encourage you to check back regularly for any changes that may affect your rights and responsibilities as a user.